Frequent questions

How can we help you?

Select a topic and consult the most frequently asked questions.

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Fill out the form correctly.

After doing so, you will receive a confirmation email with a link where you will need to create a password for your account.

You can make a reservation now.

Find the right place, make sure to include dates and filters of interest for more accurate searches.

If you have already found the ideal accommodation or experience, you only have to formalize the reservation.

The accepted forms of payment for your reservation is by credit or debit card.

At the time of booking, full payment will be made.

For more information on Payments see terms and conditions.

Depending on the option chosen by the Landlord or the experience company.

Check your inbox and spam folders. If you still can't find the confirmation email, contact us.

For more information on Booking Details, please refer to the Terms & Conditions.

Yes, the landlord or the experience company is responsible for determining the type of cancellation.

Depending on the option chosen by the Landlord or the company of experiences.

After cancelling your reservation with us, you will receive an email confirming the cancellation. Check both your inbox and spam folder. If you do not receive the email within 24 hours, please contact us.

You will find the cancellation conditions on your confirmation of booking.

For more information on Cancellations see Terms & Conditions.

The conditions on the accommodation are chosen by the landlord and appear in the description before booking, during the search of the accommodation.

Once the reservation is made, the courier service will be operational with the owner or activities company.

For more information see Terms & Conditions.